Refund Policy

This Refund Policy explains how refunds and subscription cancellations work for Decisionly paid plans.

1. Free Plan

Decisionly may offer a Free plan at no charge. Because the Free plan does not require payment, there is no payment to refund.

2. Paid Subscriptions

Decisionly currently offers paid subscription plans, which may include Pro and Business plans. Paid subscriptions are billed according to the pricing and billing frequency shown at checkout.

3. Cancellation

You may cancel your paid subscription through the available account or subscription management functionality, or by contacting us at:

maya@decisionly.online

Cancellation generally stops future recurring charges. Unless otherwise required by applicable law or stated below, cancellation does not automatically result in a refund for a billing period that has already been charged.

4. Refund Requests

If you believe you were charged incorrectly, experienced a duplicate charge, or have another billing issue, please contact us as soon as possible.

Please include your account email address, relevant subscription or transaction information, and a brief explanation of the issue.

We will review the request and determine whether a refund is appropriate.

5. Duplicate or Incorrect Charges

If you were charged more than once for the same subscription period due to a billing error, we will review the transaction and, where appropriate, refund the duplicate charge.

6. Service Issues

If Decisionly experiences a significant technical issue that materially prevents you from using a paid service, please contact us.

Depending on the circumstances, we may provide a refund, credit, or other reasonable resolution.

7. Refund Processing

Approved refunds will generally be returned through the original payment method used for the transaction.

The time required for the refund to appear may depend on the payment provider and financial institution.

8. Changes to Subscription Plans

If you change your subscription plan, billing adjustments may be handled according to the applicable subscription and payment terms presented at the time of the change.

9. Consumer Rights

Nothing in this Refund Policy limits any mandatory refund, cancellation, or consumer rights that apply to you under applicable law.

10. Contact

For refund and billing questions, contact:

maya@decisionly.online